Terms of Service & User Agreement
Please read these conditions meticulously before making any payment or starting a program.
health_and_safety 1. Absolute Medical Disclaimer & Liability Waiver
Yoga involves physical exertion which may be strenuous and cause physical injury. You agree that you are solely responsible for your own health and physical well-being.
- It is your strict responsibility to explicitly disclose any past, present, or pending medical issues, surgeries, or injuries to the management before your first session.
- Athaa Yog, its founders, and trainers SHALL NOT BE HELD LIABLE if a pre-existing condition triggers, flares up, or causes discomfort during or after the yoga practice.
- We provide therapeutic yoga, NOT medical diagnosis or replacement for doctors. If you feel unwell, it is your responsibility to stop immediately. Filing medical claims against the company for natural physiological responses to exercise is strictly prohibited and legally invalid.
2. The "Complimentary Assessment" & Day-Pass Policy
To maintain the premium standard of our trainers, Athaa Yog operates strictly on a commitment basis.
- Complimentary Assessment: A complimentary introductory assessment session is unlocked ONLY after the client successfully purchases and enrolls in a full course/package.
- Evaluation Pass: If a client demands to test the service *without* purchasing a full course, they must procure a "Single-Day Evaluation Pass" priced between ₹500 to ₹1000 (or equivalent USD/CAD), subject to trainer availability.
- We do not entertain requests for "free trials" prior to financial commitment.
3. Strict Refund & Cancellation Policy
We operate on a heavily protected scheduling system. Our refund structure is non-negotiable:
- 24-Hour Cooling Window: A 100% refund is strictly applicable ONLY if requested within 24 hours of payment AND before any class/assessment has commenced.
- Zero Refund Post-Commencement: Once your first session or assessment has started, absolutely NO REFUNDS will be issued under any circumstances (including sudden medical issues, relocation, or change of mind).
- The client commits to the timeframe of the package purchased. Pausing packages is solely at the discretion of the management.
4. Trainer Allocation & Grievances
We deploy highly verified trainers. However, human mismatch can happen.
- If a client is legitimately unsatisfied with their assigned trainer's methodology, Athaa Yog will intervene and replace the trainer within the legal limits of our operational capacity.
- A mismatch with a trainer DOES NOT constitute grounds for a refund. The client must cooperate with the management to facilitate a trainer transfer.
5. Mandatory Dispute Resolution Protocol
We prioritize mutual respect. The following protocol is legally binding prior to any litigation:
- If a client encounters an issue (health-related, service-related, or financial), they MUST formally discuss and officially report the grievance to the company's management first.
- The company requires a mandatory 30-day resolution window from the date of the written complaint to address the issue.
- Legal Action Nullification: If a client files a legal case, police complaint, or public defamation claim without prior documented discussion with the company, the client assumes 100% legal and financial responsibility for the breach of this contract. The company shall be completely indemnified against such abrupt actions.
6. Governing Law & Jurisdiction
These Terms shall be governed strictly in accordance with the laws of India. Any unresolved disputes, following the Mandatory Dispute Resolution Protocol, shall be subject exclusively to the jurisdiction of the competent courts in Muzaffarnagar, Uttar Pradesh, India.
By submitting any inquiry form, making a payment, or attending a session, you legally acknowledge that you have read, completely understood, and unequivocally agreed to these Terms of Service.